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Cancellation and Refund Policy
Refunds and cancellations on Stage are reviewed case by case against payment status, work progress, deliverables, approvals, dispute evidence, and the accepted work terms.
Scope
This policy applies to paid Stage workflows, including work orders, creator packages, brand collaborations, event-related paid work, campaign services, and other marketplace payments collected through Razorpay or another supported provider.
The accepted offer, work order, package, event, agreement, or dispute record may define stricter or more specific cancellation terms. Those specific terms apply alongside this policy.
Before Payment
You may withdraw an inquiry, application, draft brief, shortlist, or negotiation before payment without a Stage refund process because no protected payment has been captured.
If a Razorpay order was created but payment failed, expired, or was not captured, there is normally no refund to process from Stage.
After Payment Capture
Once a payment is captured, Stage records it in an internal protected-payment ledger and the related work may begin under the accepted terms. A cancellation or refund request must be submitted through the relevant work order, deal room, dispute workflow, or support channel.
Stage will review the request against work status, scheduled dates, submitted deliverables, approvals, usage rights, expenses, creator availability, breach evidence, and payment-provider rules.
Review Outcomes
A review may result in full refund, partial refund, no refund, revised delivery, replacement deliverable, payout hold, dispute escalation, or other operational resolution allowed by the work terms and law.
- Full refunds are more likely when payment was captured but work has not started and no non-recoverable cost has been incurred.
- Partial refunds may apply where work has started, deliverables were partly submitted, scheduled time was blocked, expenses were incurred, or some usage value was already delivered.
- Refunds may be declined where work was delivered and approved, cancellation notice was late, the client did not provide required inputs, the dispute evidence is insufficient, or the request conflicts with agreed terms.
Timelines
Stage aims to acknowledge refund requests within 2 business days and complete the internal review within 5 business days where the evidence is complete. Complex disputes, missing evidence, event schedules, third-party review, or payment network checks may take longer.
If approved, Stage aims to initiate the Razorpay refund within 2 business days after approval. Razorpay normal refunds are source refunds and payment networks or banks commonly take additional working days to credit the original payment method.
How to Request
Use the relevant in-app refund or dispute action where available. If you cannot access the workflow, email [email protected] with your account email, work order or payment reference, reason, evidence, and requested resolution.
Do not share OTPs, card details, UPI PINs, banking passwords, or private credentials in any refund request.
Contact and Grievance Support
For policy questions, marketplace support, payment review, privacy requests, or grievance escalation, contact Stage. by Pi at [email protected]. Business and partnership enquiries can be sent to [email protected].
Current public office coverage: Mumbai, Ranchi, Delhi, and remote-first across India. The operating jurisdiction for contractual disputes is Ranchi, Jharkhand, India, subject to applicable consumer forums, payment network rules, and mandatory law.